U.S. Citizen Services

Effective April 2, 2018, the passport execution fee increased from $25 to $35. The $10 execution fee increase applies to U.S. passport applicants using the DS-11 form including: first-time applicants over age 16, children under age 16, and applicants who reapply after reporting their previous passport lost or stolen.

Customers applying with the DS-11 form at a U.S. embassy or consulate abroad pay two separate fees: an application fee to the U.S. Department of State and the execution fee to the Passport Acceptance Facility (such as a post office in the United States or a U.S. embassy or consulate abroad). Accordingly, the total passport fee for such applicants will increase by $10 in total.

The $10 fee increase does not apply to adults eligible to renew their passport using the DS-82 form.

The Department of State published a Final Rule confirming this fee change on January 31, 2018.

For questions, please contact us at ConGenJerusalemACS@state.gov

More information can be found on the Department of State’s Website at: https://travel.state.gov/content/travel/en/News/passports/execution-fee-increases.html

Please note that the American Citizen Services unit of Embassy Jerusalem will be closed on the following days:

  • May 11, 2018             Closed for Public Services
  • May 14, 2018              Closed for Public Services
  • May 15 2018               Closed for Public Services
  • May 20, 2018              Shavout (Pentecost)
  • May 28, 2018              Memorial Day
  • June 15, 2018              Eid Al Fitr (tentative)
  • July 4, 2018                 U.S. Independence Day
  • August 21, 2018         Eid Al Adha
  • September 3, 2018      U.S. Labor Day

For more information regarding U.S. Consulate General closures, please click here

The Consular Office of U.S. Consulate General Jerusalem provides information and off-site assistance to U.S. citizens in the West Bank, and Gaza.  U.S. citizens visiting or residing outside these areas are served by U.S. Embassy Jerusalem and/or Branch Office Tel Aviv..

If you are able to come into Jerusalem you may apply in person for services at the American Citizen Services (ACS) Unit of U.S. Embassy Jerusalem in the Arnona neighborhood of Jerusalem, near the former Diplomat Hotel, which is now known as the Caprice Diamond Center.  The address is 14 David Flusser, Jerusalem 9378322. The Embassy Consular Section is served by Egged bus line 78A.  Click here to see a map indicating how to reach our office, and click here to make an appointment for services at Embassy Jerusalem.

For your convenience, following are directions from Hebron Road to the Embassy Consular Section;

  1. Turn onto Daniel Yanovsky Street.
  2. At the second traffic light, turn right onto Ha’askan Street.
  3. At the traffic junction, turn right onto Eliyahu Lankin Street, and then immediately turn left onto Moshe Aryeh Kurtz Street.
  4. Drive 200 meters, turn right, and go uphill on David Flosser Street.
  5. The Consular Section is at the next traffic circle.  Parking is available in the garage if you turn right from the traffic circle.

Hours

The ACS Unit of Embassy Jerusalem is open for regular services from 8:00 a.m. to 12:00 noon. Monday thru Friday, except American and local holidays. Additionally, we are closed on the last Thursday of each month.  Appointments, which are normally scheduled in the morning, are required for all services.

E-mail

For questions/issues in the West Bank or Gaza, or for information on our periodic outreaches to Ramallah and the Erez Crossing, please e-mail us instead of calling so that we can provide you a detailed response, generally within two business days.  For general inquiries about passports and citizenship, please e-mail the U.S. Embassy at JerusalemACS@state.gov For assistance from Consulate General Jerusalem please e-mail us at ConGen ConGenJerusalemACS@state.gov.

For all questions related to immigrant visa applications, please e-mail U.S. Embassy at JerusalemIVInquiries@state.gov. For questions related to nonimmigrant visa applications, please visit the U.S. Embassy website here.

For all questions related to federal benefits, including Social Security, please send an email inquiry to https://il.usembassy.gov/u-s-citizen-services/social-security/

Mailing address

U.S. Consulate General
Attn: American Citizen Services
18 Agron Road
Jerusalem 9419003

By phone

Phone: 02-630-4000.  If you are calling from the U.S., please dial +972-2-630-4000.

Please note that visa and immigration questions are only answered by  e-mail.

For questions regarding the Federal Benefits Unit, please visit our website.

For Emergencies please visit our website here.