The U.S. Consulate General is open for American Citizen Services by appointment only. Emergencies include arrests, reports of death and victims of crime; visa inquires and expired passports are not considered emergencies. For emergencies after business hours, or on weekends and holidays, U.S. citizens may contact the Consulate duty officer at 972-2-622-7230. For all emergency inquiries during business hours, please call the American Citizen Services Unit at 972-2-630-4000, Monday to Friday from 7:30 AM until 4:30 PM or email us at JerusalemACS@state.gov. The ACS email inbox is not monitored after business hours or during weekends; U.S. citizens with evening or weekend emergencies should call the Consulate duty officer. For issues other than emergency services for U.S. citizens, such as visa inquiries and expired passports, please see the contact information provided on the appropriate Consulate webpage.